POLICY
APPOINTMENTS & CANCELLATIONS
Appointments can be canceled free of charge 24 hours in advance.
If the cancellation is not done in time which is between 24 and 12hrs, there will be a charge of 50% of the costs of the scheduled appointment.
If canceled less than 12 hours before the start of the appointment, 100% of the costs of the scheduled appointment will be charged.
A new appointment can only be scheduled after full payment of these costs are made.
LATE
Arriving late for your appointment may result in a reduction in treatment time in order not to disadvantage the next client.
Arriving late can also lead to complete cancellation of the appointment, where the cancellation fee will apply.
WARRANTY/REPAIRS
Nail treatments have a warranty period of 5 days (if not by own fault) 1 nail repair is included in the after-treatment price.
CHILDREN
Although we appreciate children very much, it is not desirable to bring them with you to maintain the peace and quality in the salon.
If there really is no other option, we request that you consult with us in advance.
FOOD
It is not allowed to eat in the salon, to ensure hygiene and cleanliness.
HYGIENE
We apply strict hygiene standards and also ask our customers to respect their personal hygiene.
ALLERGIES AND HEALTH INFORMATION
Clients are asked to inform their us of any allergies, health conditions or medication that may have an affect on their treatment.
PERSONAL PROPERTY
While we take all possible precautions, the salon is not responsible for loss, theft or damage to personal property.
PAYMENTS
Payments for a treatment must be made immediately after the treatment.
PRIVACY
Personal information provided when booking an appointment will be treated in strict confidence.
These are not shared with third parties, unless explicit permission has been given.
BEHAVIOUR
We expect our customers to behave with respect and courtesy towards everyone in the salon.
Inappropriate behavior may result in denial of service and future appointments..
These rules are in place to ensure a calm, respectful and professional environment in the salon.
We thank you for your understanding and cooperation.